Monday, December 7, 2009

And the Award Goes To....(part 2)

I know you've been waiting with baited breath. I'll protect you from anymore suspense:

The Poor Customer Service of the Month Award goes to Bank of America!

I'll spare everyone the gory details but essentially, Bank of America is receiving this award due to its poor communication with my parents regarding an investment CD that they had opened. The CD was coming to its maturity and my father had called the bank to arrange details related to how it would be handled. The representative they spoke gave them some gross misinformation which, needless to say, complicated the entire matter. It may seem inconsequential but consider that this misinformation created some ridiculous inconveniences for my parents, quasi elderly folks who have given DECADES of business to this financial institution only to have their precious financial savings treated as if they were unimportant.

Shame on you, Bank of America.

5 days until Leni graduates

Keep It Real!

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