Friday, December 4, 2009

And the Award Goes To....(part 1)

It was a toss up actually.

At first, I was pretty sure I was going to give the "Poor Customer Service of the Month" award to the United Postal Service (USPS). Let me be clear about something: I think the USPS is great. For all the grief they take from the American public, I think the amount of mail they move in such a short amount of time is impressive, especially as compared with other countries. But I was super irritated when I went to my local post office this week. I went in just before 10am on Wednesday with the intention of overnighting something to New Mexico. As the postal worker punched the zip code into the computer, she informed me that the package would get to New Mexico on Friday. The following exchange ensued:

Me: "It's Wednesday today, don't you mean Thursday?"
Her: "No, it won't make the plane so it will be guaranteed by 2pm on Friday"
Me: "So the word 'overnight' means nothing?"

At that point, I just paid for it, said "Thank you" and left.

What the heck? I could have driven it there faster! All I wanted was to send something across 1 state line overnight. It's not like I was asking them to send something to Alaska or Hawaii or even a state as far away as Maine. I could not understand why the delay.

Luckily, I think this was a case of the USPS using one of my own mottos: under promise, over-perform. Through tracking, the package did in fact get there on Thursday and not Friday as they said.

I still say that they shouldn't call it "Overnight" if they won't promise that up front.

Due to the timely delivery of said package, the United States Postal Service will not, in fact, receive the Poor Customer Service of the Month Award. Congratulations, USPS!

Stay tuned to find out who will!

8 days until Leni graduates

Keep It Real!

1 comment:

  1. I'm guessing it will be the judicial system in East Texas.